Spot something different about us? Last year, Rooster Money became part of the NatWest Group and we are now officially NatWest Rooster Money! Exciting, right?
What does this mean for you?
It means as NatWest Rooster Money, we’ll continue to provide our customers with the best tools that give kids a head start today and set them up for brighter futures. And it’ll help us make an even bigger impact.
We’ll continue to make our app even better for your family. As of now, all-new monthly subscriptions are available on our Rooster Card, giving you all the same great features – only now with manageable monthly payments.
Of course, Rooster Money will remain available for everyone, so no changes there. Any family can join us (you can see all our prices here).
What will change?
Aside from our name, you might have already noticed that our logo and colours have changed a bit. It’s still the same team, but now with the brilliant support of the wider NatWest group, and we’ve still got our loveable Rooster mascot. If you’re already a customer, you might also notice your emails and push notifications are now from ‘NatWest Rooster Money’. So if you see this name in your inbox, it’s from us!
Our commitment to our Rooster families remains the same. In fact, we’ll have even more to offer, such as sharing more fun ways to learn about money through NatWest’s own programme of educational content, MoneySense. So watch this space!
And a nice bonus if you’re a NatWest Group current account customer – you can now get the Rooster Card free for 12 months for up to 3 kids. Even if you’ve already got a Rooster Card, we’ll add another 12 months onto your subscription for free. Head over to our NatWest Group offer page to find out more. Eligibility criteria applies, so take a look at the offer terms and conditions.
We know you may still have some questions. You can read our full FAQs here and take a look at some of the key ones, below. If there is anything we haven’t answered there, we’re happy to help with any further queries you may have. You can contact us on firstname.lastname@example.org or by tapping ‘Contact us’ in the app.
In case you're wondering...
Do I now need to be a NatWest customer to open a Rooster Money account?
We will be offering Rooster Money to both NatWest customers and non-NatWest customers. The sign-up process remains unchanged.
What is the NatWest Group current account customer offer?
Eligible NatWest, Royal Bank of Scotland or Ulster Bank current account customers can get up to a Rooster Card free for 12 months for up to 3 kids.
What are the requirements for signing up to the offer?
To be eligible for the free 12-month Rooster Card offer, you must be a NatWest, Royal Bank of Scotland or Ulster Bank current account holder, over 18, a UK resident, registered for either Mobile Banking or Online Banking, and with child(ren) between the ages of six and 17. You can find our full terms and conditions here.
As a new customer, how do I connect my bank to my Rooster account?
Once you’ve downloaded the NatWest Rooster Money app, you will need to create an account for yourself and your family. Make sure that you sign up with your full legal name, so that we can match it to the legal name you used on your bank account. As soon as you’ve created your Rooster Money account and added at least one Child profile, you can head to the Menu in the top right hand corner of the Parent Dashboard and select Rooster Card.
Once you’re on the ‘Choose Your Plan’ page, you’ll see the offer box and can tap to read about the offer in more detail. Select the Bank that you want to connect your Rooster Money account to and follow the steps to connect your Bank.
You’ll be directed to your online banking app to confirm the connection, and once you’re back on the Rooster Money app you’ll be able to get the Rooster Card free for 12 months for up to 3 kids.
As an existing Rooster customer, how do I connect my bank to my Rooster account?
If you are already a Rooster Money customer, with an active Rooster Card in your family, you can still connect your bank to your Rooster Money app. Once you open your app, you can head to the Menu in the top right hand corner of the Parent Dashboard and select Rooster Card. You will see the offer box on the top of your screen and can tap to read about the offer in more detail. Select the Bank that you want to connect your Rooster Money account to and follow the steps to connect your Bank.
You’ll be directed to your online banking app to confirm the connection, and once you’re back on the Rooster Money app, you’ll see that a free 12 months have been added to the end of your existing Rooster Card subscriptions.
If you’re a Rooster Money customer but you’ve never had a Rooster Card in your family before, you can still tap the Menu and select Rooster Card to find the offer box in the ‘Choose your Plan’ page and follow the steps from there to connect your Bank. Once the connection to your Bank has been successfully made, when you are returned to the app you’ll be able to get the Rooster Card free for 12 months for up to 3 kids.