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Hi there,

We’re aware of an issue which is stopping some families from logging into their Rooster Money app. We’re really sorry for any inconvenience this causes.

If this is impacting you or your children, please:

Open the Rooster Money app
Tap “Log out” from the login screen. You’ll find this at the top of the screen, just below the Rooster Money logo
Log in to your account as normal

Your children should follow the same instructions in their app.

We have set up a help article to help here.

Should you require any support, our customer team are available. You can either access our chat on the FAQ or email us hello@roostermoney.com.

Thank you for your understanding.

The NatWest Rooster Money Team

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