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Accessibility Statement for Rooster Money

This accessibility statement applies to Rooster Money products and services.

Our commitment

We believe in offering digitally accessible services to our customers. While we’ve made progress, we know there’s still more to achieve.

We recognise that everyone’s needs are different, so we aim to make banking as accessible as possible for our customers, including those people with disabilities and long-term conditions. We also understand that the needs of our customers and the support they require may change over time.

Our Approach

Our vision is to become an accessible bank by design.

We use a set of Digital Accessibility Standards (pdf) aligned to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) v2.2 AA. These standards include information and resources to help ensure that our applications and systems are built to be digitally accessible.

Support

AbilityNet are a charity partner who can provide support and advice on making your device easier to use if you have a disability. This is called My Computer My Way, and is available from the AbilityNet website.

We also have helpful videos that explain the accessibility features available on phones: Accessibility tools and guides | NatWest

And, by informing our customer support teams, we can provide you with support or adjustments you need in your interactions with us.

How accessible are we currently? 

We want as many people as possible to be able to use our digital products and services. For example, we aim to:

  • Support keyboard or speech recognition software to navigate our products
  • Provide alternative text and logical heading structures to support screen readers
  • Ensure links have meaningful text that shows the user what to expect when they click on it, instead of using “click here” 
  • Improved form navigation with labelled fields and a logical tab sequence 

Preparation of this accessibility statement  

This statement was prepared on 15th April 2025. It was last reviewed on 15th April 2025.

This website is reviewed against the WCAG 2.2 AA standard.

Our mobile apps are continually reviewed against the WCAG 2.2 AA standard and tested using automated testing tools by our mobile teams.

We welcome feedback 

Let us know how we’re doing and what more we can do.

Please contact us through the in app chat on the NatWest Rooster Money mobile app, by email at hello@roostermoney.com or by phone on 0203 984 8422.