Terms & Conditions
Last updated: 24 May 2022
Previous version can be found here
Howdy. Here are our Terms and Conditions. By signing up to NatWest Rooster Money you are agreeing to our Terms and Conditions.
1. Contractual Relationship
1.1 These Conditions of use (“Conditions”) govern the access or use by you, an individual, and applications, websites, content, products and services (“Services”) made available by NatWest Rooster Money.
1.2 Please read these Conditions very carefully before accessing or using the Services.
1.3 Your access or use of the Services constitutes your agreement to be bound by these Conditions, which establishes a contractual relationship between you and NatWest Rooster Money.
1.4 The access or use of the Services by any child under your parental responsibility constitutes your agreement to be bound by these Conditions, which establishes a contractual relationship between you and NatWest Rooster Money.
1.5 IF YOU DO NOT AGREE TO THESE TERMS, YOU OR ANY CHILD UNDER YOUR PARENTAL RESPONSIBILITY MAY NOT ACCESS OR USE THE SERVICES.
2.1 In these Conditions, the following terms will be understood as follows:
“Conditions” means these Conditions of use (as may be amended from time to time);
“Services” means the applications, websites, content, products and services made available by NatWest Rooster Money;
“NatWest Rooster Money” means World Learning Limited;
“You” means any individual using the Services;
“Users” means those using the Services collectively;
“Membership Account” means a basic account opened and maintained pursuant to these Conditions;
“Intellectual Property Rights” means all intellectual property rights wherever in the world arising, whether registered or unregistered (and including any application), including (without limitation) copyright, confidential information, patents, patentable rights, rights in know-how, database rights, trademarks, service marks, logos, URLs, domain names and design rights;
“Submission” means any material from time to time submitted by you via the Services including (without limitation) any postings, messages, emails or other communications, and any other text, information, data, [photograph, image, audio or visual material] in whatever medium or form.
3. Information about Us
3.1 The Services are owned and operated by and on behalf of World Learning Limited.
3.2 World Learning Limited is a limited company registered in England and Wales under the company registration number 06830114 and with the registered office at 64 New Cavendish Street, London, W1G 8TB and main trading address at NatWest Rooster Money, Hardman Boulevard, Manchester, M3 3AQ. Its VAT number is 998110295.
3.3 PLEASE NOTE THAT WORLD LEARNING LIMITED OPERATE THE SERVICES AND MEMBERSHIP ACCOUNTS TO HELP FAMILIES MANAGE POCKET MONEY. IT IS NOT A BANK AND DOES NOT UNDERTAKE ANY ACTIVITIES WHICH ARE REGULATED BY THE FINANCIAL SERVICES AUTHORITY. WITHOUT LIMITING THE FOREGOING, IT DOES NOT HOLD ANY MONETARY DEPOSITS OR OPERATE OR MANAGE ANY FORM OF SAVINGS ACCOUNTS.
3.4 If you want to ask anything about these Conditions or have any comments or complaints about the Services, please email firstname.lastname@example.org or write to World Learning Limited’s registered office address.
4. Changes to the Services and to these Conditions
4.1 NatWest Rooster Money reserve the right at any time to: (i) modify or withdraw the Services (or any part of them) without notice to you and will not be liable to you for any such modification or withdrawal; and/or (ii) change these Conditions from time to time and your continued use of the Services (or any part of them) following such change will be deemed to be your acceptance of such change.
5. Use of the Services and your Membership Account
5.1 General use of the Services
5.1.1 NatWest Rooster Money provide a pocket money management facility in the Services, which helps parents and their children to collaboratively manage pocket money in a safe and educational environment. You can learn more about the facility and the functionality of the Services here.
5.1.2 The NatWest Rooster Money Services are only intended for use by people resident in the United Kingdom. You must comply with all applicable laws and regulations in the country which you are resident. NatWest Rooster Money will not be liable for any breach by you of any such laws.
5.1.3 By opening a Membership Account on the Services, you warrant that: (i) you are legally capable of entering into binding contracts (ii) you are at least 18 years old (iii) any personal information which you are required to provide when you apply for a Membership Account via the Services (including, without limitation, the age of any child) is true, accurate, current and complete in all respects.
5.2 Opening a Membership Account
5.2.2 You must keep your password secure and confidential at all times, and you must restrict access to your computer or phone to prevent unauthorised access to your account. NatWest Rooster Money may rely on any use of the Services with your email and password (or such other account details which NatWest Rooster Money may from time to time issue to you) as being authorised by you.
5.2.3 Please inform NatWest Rooster Money immediately if you have any reason to believe that your password or any such account details have become known to anyone else or if they are being, or are likely to be, used in an unauthorised manner.
5.3 Using your basic Membership Account
5.3.1 If your membership registration has been accepted, NatWest Rooster Money will confirm this to you on-screen and by email, at which point your Membership Account will be activated. From this time, and unless and until your Membership Account is terminated, you will be entitled, subject to any restrictions contained in these Conditions (including without limitation the Members Conduct Rules) (see Condition 5.4) to upload and/or post any Submission to or on the Services.
5.3.2 Please ensure that you read the Members Conduct Rules as it is a condition of your membership that you comply with such rules at all times.
5.4 Members Conduct Rules
5.4.1 NatWest Rooster Money are committed to ensuring that the Services remains fun and safe for Users. The Services rely on members making or uploading Submissions. By accessing and using the Services, you warrant that you will only use the Services for lawful purposes, and will not upload or submit to or on the Services any Submission which is a Prohibited Submission.
5.4.2 You acknowledge and agree that notwithstanding that NatWest Rooster Money have the right (but not the obligation) to examine any Submission which you submit or upload to or on the Services, each such Submission is your sole responsibility and that by using the Services you may be exposed to content which you consider to be offensive or harmful.
5.4.3 Subject to the Condition 9, NatWest Rooster Money will not be liable to you for any loss or damage which you may suffer or incur as a direct or indirect result of any such exposure. You also acknowledge and agree that this means that you are responsible for the Submissions which you submit or upload to or on the Services.
5.4.4 For the purpose of this Condition 5.4, a “Prohibited Submission” includes (without limitation) the following types of Submission:
(i) Submissions which infringe any third party’s Intellectual Property Rights, other proprietary rights or rights of privacy wherever in the world arising. Without limiting the foregoing, you must not include in any Submission any Personal Data relating to yourself or any third party;
(ii) Submissions which violate any law, statute, ordinance or regulation anywhere in the world;
(iii) Submissions which are defamatory, trade libellous, unlawfully threatening or unlawfully harassing, or which are otherwise objectionable or inappropriate having regard to the average User; or
(iv) Submissions which contain viruses, worms, corrupt files, Trojan horses or other forms of corruptive code or any other material which may compromise the Services.
5.4.5 NatWest Rooster Money have the sole discretion to determine whether any Submission is a Prohibited Submission. You acknowledge and agree that although NatWest Rooster Money do not and will not examine or review any Submission submitted or uploaded to or on the Services, it has the absolute right (but not the obligation) to examine any Submission and delete move, edit and/or disable access to any Submission (and/or any materials derived in whole or in part from such Submission) for any reason, at any time and without notice to you [(including, without limitation, in the event of a Notice of Infringement and/or Notice of Unlawful Activity regarding such Submission or derivative materials).]
5.4.6 NatWest Rooster Money may also, at its sole discretion at any time and without notice to you:
(i) Contact any law enforcement agency or court of competent jurisdiction regarding any Submission which NatWest Rooster Money believe may constitute a Prohibited Submission and supply copies of such Submission to them and give them access to any Personal Data which is held relating to you, who submitted such a Submission; and/or
(ii) NatWest Rooster Money refer any matter to a law enforcement agency or court of competent jurisdiction where in its reasonable opinion, it considers that any matter arising from your use of the Services is of a criminal or illegal nature.
5.5 Termination of your Membership Account
5.5.1 NatWest Rooster Money reserve the right to terminate your Membership Account without notice to you for any reason, and without limiting the generality of the foregoing, if:
(i) You register for membership using a non-existent email address or provide at any time with any personal information which is untrue, inaccurate or incomplete; or
(ii) Your Membership Account is inactive for a consecutive period of 365 days or more; or
(iii) You breach any of these Conditions or any other policies or guidelines set forth from time to time elsewhere on the Services (including, without limitation, the Members Conduct Rules (see Condition 5.4); or
(iv) You engage in any conduct which NatWest Rooster Money believe, in its sole discretion, to be harmful to its business or to other Users; or
(v) Any Submission which you make or upload on or to the Services is the subject of any Notice of Infringement or Notice of Unlawful Activity; or
(vi) If NatWest Rooster Money decide to sell its business or assets to a third party.
5.5.2 NatWest Rooster Money take your privacy extremely seriously. If you wish your data to be deleted when your account is closed please notify customer services.
5.5.3 If your Membership Account is terminated for any reason, NatWest Rooster Money reserve the right without notice to you to de-activate any hyperlink through which it may from time to time have given you access to your Membership Account and to permanently remove and discard any Submission you have made.
6. Your Personal Information
7. Ownership of Intellectual Property Rights
7.1 The Services contains material, including without limitation, text, photographs and other images, which is protected by copyright and/or other intellectual property rights. All intellectual property rights in the Services are owned by World Learning Limited [or its third party licensors.] Without limiting the foregoing, World Learning Limited own all rights, title and interest (including all Intellectual Property Rights) in and to any materials comprising any Submission or any derivative work based on any Submission.
7.2 Without limiting the generality of Condition 7.1, the Services also contain trademarks, including (without limitation) the World Learning Logo and NatWest Rooster Money Logo. All trademarks included on the Services belong to World Learning Limited [▪or its third party licensors.]
7.3 You may:
(i) Download, temporarily store and print hard copies of any of the pages of the Services for personal use, or for internal, non-commercial use within your organisation; and/or
(ii) Distribute copies (in printed or electronic form) to third parties for their personal use or for their internal, non-commercial use within their organisation, provided that NatWest Rooster Money are acknowledged as the source and copyright owner and that their attention is drawn to these terms and conditions.
7.4 You may not:
(i) Save as set out in Condition 7.3, systematically extract and/or copy or use any of the contents of the Services, and without limiting the foregoing, use any data mining, robots or similar data gathering and extraction tools to extract (whether on one or more occasions) for use any substantial parts of the Services; and/or
(ii) In any way alter or adapt the text of the material on the Services or of any material copied or printed off or distributed from the Services (including without limitation any trademarks or logos included on any such material); and/or
(iii) Remove any copyright, trademark or other intellectual property notices contained in the original material from any material copied, printed off or distributed from the Services; and/or
(iv) Create and/or publish any database which features any substantial part of the Services
8. NatWest Rooster Money’s Liability to You
8.1 NatWest Rooster Money’s use of the Services
8.1.1 NatWest Rooster Money have taken every care in the preparation of the content of the Services, in particular to ensure that as far as reasonably possible all information provided is correct at the time of inclusion. However, NatWest Rooster Money cannot guarantee the accuracy of such information or that it will be up to date at all times.
8.1.2 The Services are provided on an “as is” and “as available” basis without any representation or endorsement made. Save as expressly set out in these Conditions, NatWest Rooster Money make no warranties of any kind, whether express or implied, in relation to the Services including (without limitation) implied warranties of non-infringement, compatibility, security, accuracy, or conditions of completeness. Save as expressly set out in these Conditions, NatWest Rooster Money also make no warranty that the Services will meet your requirements or will be uninterrupted, timely or error-free, or that defects will be corrected. Whilst steps have been taken to ensure that the Services is free from viruses, NatWest Rooster Money make no warranty in this regard and you are responsible for ensuring that you have appropriate virus checking software. NatWest Rooster Money do not accept any responsibility for and, to the fullest extent permitted by law, exclude any liability for, any loss or damage whatsoever arising out of or related to any use of, inability to use, or reliance on, the Services or any information provided on or from them.
8.2 NatWest Rooster Money’s liability to you
8.2.1 The provisions of this Condition 8.3 set out NatWest Rooster Money’s entire financial liability to you in respect of any breach of these Conditions and any representation, statement or tortious act or omission including negligence, arising under or in connection with any contract entered into with you pursuant to these Conditions or otherwise relating to these Conditions.
8.2.2 Subject to Condition 8.4, NatWest Rooster Money’s total aggregate liability to you in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance or non-performance of any contract entered into with you pursuant to these Conditions or otherwise relating to these Conditions is limited to £10,000.
8.2.3 Subject to Condition 8.4, NatWest Rooster Money will not be liable to you for any losses whether direct or indirect) of income or revenue, business, profits, contracts, anticipated savings, or for any incidental, indirect, special consequential loss or damage (whether direct or indirect) which arises out of or in connection with any contract entered into with you pursuant to these Conditions or otherwise relating to these Conditions.
8.2.4 The limitation on our liability set out in this Condition 8.3 does not exclude or limit in any way our liability:
(i) For death or personal injury caused by NatWest Rooster Money’s negligence;
(ii) For fraud or fraudulent misrepresentation; or
(iii) For any matter for which it would be illegal for NatWest Rooster Money to exclude or attempt to exclude our liability.
9. Third Party Links
9.1 Electronic links to the Services from any other Services are prohibited without our prior written consent. Requests should be addressed to email@example.com.
- 2 The Services may provide links to third party services or may reference third party services and/or educational resources for you to access at your own discretion. Please note that access to the content of any third party websites or resources may be subject to terms and conditions imposed by the owner of that content which you should review before interacting via such websites or providing such third parties with information about yourself. NatWest Rooster Money do not endorse or accept any responsibility for the content of any third party websites and/or educational resources.
10. Transfer of Rights and Obligations
10.1 The contract between you and NatWest Rooster Money is binding on both parties’ respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent. NatWest Rooster Money may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
11. Events Outside Our Control
11.1 NatWest Rooster Money not be liable or responsible for any failure to perform, or delay in performance of, any of their obligations under a contract that is caused by a Force Majeure Event (events outside our reasonable control).
- 2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond NatWest Rooster Money’s reasonable control and includes in particular (without limitation) the following:
(i) Strikes, lock-outs or other industrial action.
(ii) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(iii) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
(iv) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(v) Impossibility of the use of public or private telecommunications networks.
(vi) The acts, decrees, legislation, regulations or restrictions of any government.
11.3 NatWest Rooster Money’s performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and it will have an extension of time for performance for the duration of that period. NatWest Rooster Money will use reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.
12.1 If NatWest Rooster Money fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these Conditions, or if NatWest Rooster Money fail to exercise any of the rights or remedies to which it is entitled under these Conditions, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
12.2 A waiver by NatWest Rooster Money of any default shall not constitute a waiver of any subsequent default.
12.3 No waiver by NatWest Rooster Money of any of these Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
13.1 If any of these Conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
14. Entire Agreement
14.1 These Conditions and any document expressly referred to in them represent the entire agreement between you and NatWest Rooster Money in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement (whether oral or in writing).
14.2 You acknowledge that, in entering into a contract, neither you or NatWest Rooster Money has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between you and NatWest Rooster Money prior to such contract except as expressly stated in these terms and conditions.
15. Third Party Rights
15.1 A person who is not a party to these Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Conditions.
16. Law and Jurisdiction
16.1 These Conditions and any other legal notices contained from time to time in the Services and all issues arising from the Services are governed by English law.
16.2 The English courts will have exclusive jurisdiction over any claim or matter arising from, or related to, a visit to the Services, and over any claim or matter arising under or in connection with these Conditions or any contract entered into with you pursuant to these Conditions, provided that nothing in this Condition 16.2 shall limit our right to take proceedings against you in any other court of competent jurisdiction.
17.1 Account holders may access NatWest Rooster Money in two ways:
(i) Foundation: our free-of-charge version of the app, which gives unlimited access to our “Foundation Features.”
(ii) Rooster PLUS: a subscription fee-based program, which gives access to extra features including Foundation Features.
You may have access to a free trial period of the Rooster PLUS in accordance with certain promotional offers. You can become a subscriber by purchasing a subscription to Rooster PLUS from the Website or within the App, where allowed by the App marketplace partners. Please note that if you purchase a subscription through the Apple iTunes Store or our iPhone application, payment will be charged to your iTunes account at confirmation of purchase, the sale is final, and we will not provide a refund. Your purchase will be subject to Apple’s applicable payment policy, which also may not provide for refunds.
17.2 NatWest Rooster Money offers a PLUS monthly subscription. A month constitutes 30 calendar days. Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. You will be charged to the original payment method for renewal within 24 hours prior to the end of the current period.
17.3 Your “Monthly” subscription is paid in monthly instalments. For each month that your monthly subscription is active, you acknowledge and agree that NatWest Rooster Money is authorised to charge the same payment method as was used for the initial subscription fee in the amount of the then current monthly subscription fee. The monthly renewal subscription fees will continue to be billed to the Payment Method you provided automatically until cancelled. You must cancel your subscription before it renews each month in order to avoid billing of the next month’s subscription fee to the Payment Method you provided. Refunds cannot be claimed for any partial month subscription period.
17.4 If you are subscribing for a PLUS subscription via the Apple App store, cancellations and refunds are managed through your app store account, we are unable to handle these for you.
17.5 Our “Annual” subscription is paid for by an upfront one-off payment with automatic annual renewals. You acknowledge and agree that NatWest Rooster Money is authorised to charge the Payment Method used for (i) the initial annual subscription fee at the price secured at the time of purchase, and (ii) the renewal subscription fee(s) at the effective price in effect at the time of any such renewal. You must cancel your subscription before it renews in order to avoid billing of the renewal subscription fee to the Payment Method you provided. Refunds cannot be claimed for any partial subscription period. From the 1st July 2022, we will no longer offer our “Annual” Rooster PLUS subscription for new customers or renewing subscriptions, and will only offer the monthly subscription. For those customers on an Annual subscription at the end of its term, your subscription will be cancelled after this date and you will need to renew on a monthly plan.
17.5 You may cancel automatic renewals of your subscription at any time within the settings section of our app or by emailing firstname.lastname@example.org. Please note that if you purchase a subscription through the Apple iTunes Store or our iPhone application, you may cancel automatic renewals by selecting Manage App Subscriptions in your iTunes Account settings and selecting the subscription you want to modify after purchase.
17.6 You agree to promptly notify NatWest Rooster Money of any changes to the Payment Method you provided while any subscriptions remain outstanding. You are responsible for all applicable fees and charges incurred, including applicable taxes, and all subscriptions purchased by you.
17.7 In the course of your use of the Rooster PLUS Features, NatWest Rooster Money and its third party payment service provider may receive and implement updated credit card information from your credit card issuer in order to prevent your subscription from being interrupted by an outdated or invalid card. This disbursement of the updated credit card information is provided to NatWest Rooster Money and NatWest Rooster Money’s third party payment service provider at the sole election of your credit card issuer. Your credit card issuer may give you the right to opt-out of the update service. Should you desire to do so, please contact your credit card issuer.
17.8 Our obligation to provide the Rooster PLUS Features only comes into being when we take receipt of your Order, and we confirm your purchase to you by email. We shall confirm your Order and send you an email to confirm your access to the subscription purchased. Prices in US Dollars and Euros include local taxes. All prices in Pound Sterling include VAT unless otherwise stated. You agree not to hold us responsible for banking charges incurred due to payments on your account. If payment is not received by us from the Payment Method you provided, you agree to pay all amounts due upon demand by us. You agree that you are not permitted to resell any Rooster PLUS Features purchased through NatWest Rooster Money for commercial purposes.